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| Managed Support Plan | Starter | Pro | Advanced |
| AWS Billing | |||
| Billing as a Service | ✓ | ✓ | ✓ |
| Cloud Ops | |||
| 24x7x365 Service Desk / Monitoring | ✓ | ✓ | ✓ |
| Incident Management and Service Request | ✓ | ✓ | ✓ |
| Change Management | ✓ | ✓ | ✓ |
| SLA’s: Emergency/ Urgent/ Normal | -/1hr/24hrs | 60m/1hr/24hr | 30m/1hr/24hrs |
| Security | |||
| IAM, MFA and Certificates | ✓ | ✓ | ✓ |
| AWS Security Groups & Resource Security | ✓ | ✓ | ✓ |
| Encryption and Key Management | x | ✓ | ✓ |
| DDOS / WAF Management and Support | x | x | ✓ |
| Reporting and Review | |||
| Monthly Health Report | ✓ | ✓ | ✓ |
| Monthly Performance Review | x | ✓ | ✓ |
| Quarterly Business Review | x | ✓ | ✓ |
| Value Added Service | |||
| Cloud Consulting Support | 4 Hrs./ month | 8 Hrs./ month | 16 Hrs./ month |
| Cost and Usage Tuning | x | ✓ | ✓ |
| Cloud Consulting Support | x | ✓ | ✓ |
| Cloud Best Practices Recommendations | x | ✓ | ✓ |
| DR Management and Support | x | x | ✓ |
| DevOps | |||
| Code Deployment to Production | x | x | ✓ |
| Provisioning for all New Environments | x | x | ✓ |
| Config. Management in Production | x | x | ✓ |
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