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Managed Support

Managed Support Plan Starter Pro Advanced
AWS Billing
Billing as a Service
Cloud Ops
24x7x365 Service Desk / Monitoring  ✓  ✓
Incident Management and Service Request  ✓  ✓
Change Management  ✓
SLA’s: Emergency/ Urgent/ Normal  -/1hr/24hrs 60m/1hr/24hr 30m/1hr/24hrs
IAM, MFA and Certificates  ✓
AWS Security Groups & Resource Security  ✓  ✓
Encryption and Key Management  x  ✓
DDOS / WAF Management and Support  x x  ✓
Reporting and Review
Monthly Health Report  ✓
Monthly Performance Review  x  ✓
Quarterly Business Review  x  ✓
Value Added Service
Cloud Consulting Support  4 Hrs./ month  8 Hrs./ month  16 Hrs./ month
Cost and Usage Tuning  x
Cloud Consulting Support  x  ✓
Cloud Best Practices Recommendations  x  ✓
DR Management and Support  x x  ✓
Code Deployment to Production  x x  ✓
Provisioning for all New Environments  x x  ✓
Config. Management in Production  x  x  ✓