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Managed Support

Managed Support PlanStarterProAdvanced
AWS Billing
Billing as a Service
Cloud Ops
24x7x365 Service Desk / Monitoring ✓ ✓
Incident Management and Service Request ✓ ✓
Change Management ✓
SLA’s: Emergency/ Urgent/ Normal -/1hr/24hrs60m/1hr/24hr30m/1hr/24hrs
IAM, MFA and Certificates ✓
AWS Security Groups & Resource Security ✓ ✓
Encryption and Key Management x ✓
DDOS / WAF Management and Support xx ✓
Reporting and Review
Monthly Health Report ✓
Monthly Performance Review x ✓
Quarterly Business Review x ✓
Value Added Service
Cloud Consulting Support 4 Hrs./ month 8 Hrs./ month 16 Hrs./ month
Cost and Usage Tuning x
Cloud Consulting Support x ✓
Cloud Best Practices Recommendations x ✓
DR Management and Support xx ✓
Code Deployment to Production xx ✓
Provisioning for all New Environments xx ✓
Config. Management in Production x x ✓