Managed Support

Managed Support Plan	Starter	Pro	Advanced
AWS Billing
Billing as a Service	✓	✓	✓
Cloud Ops
24x7x365 Service Desk / Monitoring	✓	✓	✓
Incident Management and Service Request	✓	✓	✓
Change Management	✓	✓	✓
SLA’s: Emergency/ Urgent/ Normal	-/1hr/24hrs	60m/1hr/24hr	30m/1hr/24hrs
Security
IAM, MFA and Certificates	✓	✓	✓
AWS Security Groups & Resource Security	✓	✓	✓
Encryption and Key Management	x	✓	✓
DDOS / WAF Management and Support	x	x	✓
Reporting and Review
Monthly Health Report	✓	✓	✓
Monthly Performance Review	x	✓	✓
Quarterly Business Review	x	✓	✓
Value Added Service
Cloud Consulting Support	4 Hrs./ month	8 Hrs./ month	16 Hrs./ month
Cost and Usage Tuning	x	✓	✓
Cloud Consulting Support	x	✓	✓
Cloud Best Practices Recommendations	x	✓	✓
DR Management and Support	x	x	✓
DevOps
Code Deployment to Production	x	x	✓
Provisioning for all New Environments	x	x	✓
Config. Management in Production	x	x	✓