Managed Support

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Managed Support Plan Starter Pro Advanced
AWS Billing
Billing as a Service
Cloud Ops
24x7x365 Service Desk / Monitoring
Incident Management and Service Request
Change Management
SLA’s: Emergency/ Urgent/ Normal -/1hr/24hrs 60m/1hr/24hr 30m/1hr/24hrs
Security
IAM, MFA and Certificates
AWS Security Groups & Resource Security
Encryption and Key Management x
DDOS / WAF Management and Support x x
Reporting and Review
Monthly Health Report
Monthly Performance Review x
Quarterly Business Review x
Value Added Service
Cloud Consulting Support 4 Hrs./ month 8 Hrs./ month 16 Hrs./ month
Cost and Usage Tuning x
Cloud Consulting Support x
Cloud Best Practices Recommendations x
DR Management and Support x x
DevOps
Code Deployment to Production x x
Provisioning for all New Environments x x
Config. Management in Production x x
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