Managed Support Plan | Starter | Pro | Advanced |
AWS Billing | | | |
Billing as a Service | ✓ | ✓ | ✓ |
Cloud Ops | | | |
24x7x365 Service Desk / Monitoring | ✓ | ✓ | ✓ |
Incident Management and Service Request | ✓ | ✓ | ✓ |
Change Management | ✓ | ✓ | ✓ |
SLA’s: Emergency/ Urgent/ Normal | -/1hr/24hrs | 60m/1hr/24hr | 30m/1hr/24hrs |
Security | | | |
IAM, MFA and Certificates | ✓ | ✓ | ✓ |
AWS Security Groups & Resource Security | ✓ | ✓ | ✓ |
Encryption and Key Management | x | ✓ | ✓ |
DDOS / WAF Management and Support | x | x | ✓ |
Reporting and Review | | | |
Monthly Health Report | ✓ | ✓ | ✓ |
Monthly Performance Review | x | ✓ | ✓ |
Quarterly Business Review | x | ✓ | ✓ |
Value Added Service | | | |
Cloud Consulting Support | 4 Hrs./ month | 8 Hrs./ month | 16 Hrs./ month |
Cost and Usage Tuning | x | ✓ | ✓ |
Cloud Consulting Support | x | ✓ | ✓ |
Cloud Best Practices Recommendations | x | ✓ | ✓ |
DR Management and Support | x | x | ✓ |
DevOps | | | |
Code Deployment to Production | x | x | ✓ |
Provisioning for all New Environments | x | x | ✓ |
Config. Management in Production | x | x | ✓ |