Managed Support

Managed Support

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Basic

Starter

 

Pro

Advanced

AWS Billing

Billing as a Service

 

Optional

Optional

 

Optional

 

Optional

Cloud Ops

9×5 Service Desk

 

 

 

Incident Management and Service Request

 

 

Build Real-Time Alerts and Notifications

 

 

OS Management

 

 

 

 

VPC/ EC2 Management

 

 

 

 

EBS management

 

 

 

 

Networking and Network Security

 

 

 

 

SSL Management

 

 

 

 

Load Balancing/ Auto-Scaling

 

 

 

 

Route 53 Configuration

 

 

 

 

VPC Configuration

 

 

 

 

 

 

 

 

VPN/ Direct Connect

 

 

 

 

 

 

 

 

RDS Management

 

 

 

 

AWS S3/ Glacier Configuration Management

 

 

 

 

SES/ SNS Configuration Management

 

 

 

 

AWS CloudFront Configuration Management

 

 

 

 

Backup Policy Management

 

 

Server Recovery management

 

 

 

 

24x7x365 Monitoring0

 

 

 

 

DR Support1

 

 

Service Level Agreement

Uptime SLA

 

NA

 

99.9%

 

99.9%

 

99.9%

Response Time

 

60 Mins

 

30 Mins

 

15 Mins

 

15 Mins

Resolution Time2

 

< 12 Hours

 

< 6 Hours

 

< 4 Hours

 

< 2 Hours

Security

User Access Management (Users, Groups, IAM, MFA and Certificates

 

 

Network Access Management (ACLs, Security Groups, Whitelisting,
VPC, VPN etc.)

 

 

Anti-Virus Management

 

 

 

 

Data Encryption and Key Management

 

 

 

 

DDOS / WAF Management and Support

 

 

System Level VAPT Support

 

 

Application Level VAPT Support

 

 

IDS/IPS Management & Support

 

 

Reporting and Review

Monthly Health Review

 

 

Monthly Business Review

 

 

Monthly Performance Review

 

 

 

 

Value Added Service

Cloud Consulting Support

 

NA

4 Hrs./ Month

 

8 Hrs./ Month

12 Hrs./ Month

Cost and Usage Tuning

 

 

Cloud Best Practises Recommendations

 

 

DR Management and Support

 

 

DevOps

Change and Release Management

 

 

Provisioning for all New Environments

 

 

Config Management in Production

 

 

Change and Release Management

 

 

Database

Management

Services

Database Roles and User account management

 

 

Database Object management

 

 

Database patch management

 

 

Database maintenance plan

 

 

Database Tuning Management

 

 

Maintenance Tasks

 

 

Backup Recovery Management

 

 

Cluster Management

 

 

Application

Management

Services 

Application Performance Tuning4

 

 

Configuration Management

 

 

Problem Management

 

 

Scheduled Job Managements

 

 

Code Level Optimizations4

 

 

Pricing Model

 

% of AWS Bill

 

Fixed

 

Fixed

 

Fixed

 

 

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